Red Gate Farm, LLC - Farm Customer Survey

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Farm Customer Survey

We want to thank you sincerely for joining us this season! Thanks to customers like yourself, we are able to continue supplying fresh, wholesome foods to customers all around central IL and beyond!

We are already looking ahead to the 2017 season, but we could really use your help to officially close out the 2016 season and help us with our planning for next season. The following survey is critical to helping us know how you REALLY felt about the items and services you purchased this year. The results will come to us anonymously, unless you choose to fill out your name and information. Honesty is definitely important here, as that helps us with our future decisions, so we can meet customers' needs as best we can.

Please take just a couple of minutes, fill out the survey below, and click the "Submit" button at the bottom. We realize that some of you may still be awaiting items scheduled for harvest over the next couple of weeks, so we would just ask that you fill out what is applicable here.

Thank you in advance, and we truly hope to see you back here in the new year!!

Tell Us What You Think

Please complete the form below to the best of your ability. Remember, the form is totally anonymous unless you choose to fill in your name and e-mail information.

Name: (optional)

Email (optional):

Please select all items you purchased from our farm this year:

Rabbit Chicken Turkey Pork Beef Eggs Produce

How often would you estimate you visited our farm in the past year (including the times you picked up items listed above)?:

1-3 4-6 7-10 10 or more

If you purchased beef or pork from us this year, how would you rate your satisfaction with the experience, with emphasis on our communication, delivery of the animal to the processor, explanation of cut options, and the pick up process from the processor?:

Very Satisfied Somewhat Satisfied Unsatisfied (please explain below)

If you purchased chicken or turkey from us this year, how would you rate your satisfaction with the experience, with emphasis on our communication, packaging, and arrangement of pick up times?:

Very Satisfied Somewhat Satisfied Unsatisfied (Please explain below)

Overall, how would you rate your satisfaction with the quality of items you purchased?:

Very Satisfied Somewhat Satisfied Unsatisfied (please explain below)

How likely are you to recommend our farm to a friend or family member?:

Already have! Very likely Not likely (Please explain below)

Overall, did you feel items were priced fairly for the quality and service you recieved?:

Price seemed fair Items seemed underpriced compared to other farms I've purchased from Items seemed overpriced compared to other farms I've purchased from

If you answered "Unsatisfied" or "Not Likely" to any of the questions above, please help us improve by offering an explanation and/or suggestion for improvement here:

If you purchased eggs from us this year, you experienced the new front-porch egg-fridge, carton credit program, and our new honor-payment system. Is there anything you would suggest to improve the experience?:

We are considering applying for and purchasing a permit that would allow us to offer our customers meat such as pork and beef by the cut, rather than in bulk only. Is this an option you are interested in?:

Yes, I would purchase regularly! Yes, I would purchase cuts occasionally. No, I prefer the discounted rate of purchasing in bulk.

What are your biggest barriers to purchasing food or participating in events at our farm?:

Times and Dates are during work hours Distance I have trouble remembering I'd prefer to pick up more than one type of item during a trip Other (please explain below)

CSA, or Community Supported Agriculture, shares are becoming increasingly popular around the nation. Essentially, you buy into the share at the beginning of the season, and then receive a designated amount of that item on a regularly scheduled basis. We offered an experimental pilot program to a select number of customers for the 2016 season, and felt it was a tremendous success. Would you be interested in participating in one or more of these potential seasonal share programs in 2017?:

Bread Baked Goods/Treats Eggs Meat/Poultry Produce Bulk Produce for Canning/Preserving

Is there any additional product we can offer or anything else we can do to serve or meet your needs more effectively?:

We offer a variety of classes, clinics, and other events here at Red Gate Farm, LLC each season. Are there any food, health, farm, self-sufficency, or homesteading classes or clinics you would enjoy seeing us add to our schedule for 2017?:

Our farm is run primarily by 2 people--Sean and Danielle Londrigan, with limited assistance from our children (who we also homeschool), WWOOF visitors, and an occasional intern. Labor is our major limiting factor at this time, and is preventing us from expanding to serve as we would like to. Would you have any interest in volunteering hours assisting with odd jobs around the farm, such as weeding gardens, washing buckets and supplies, general cleanup and maintenance, harvesting produce, etc.?:

I would love to volunteer some time to support a sustainable, local farm! I would consider volunteering in exchange for a reduced rate on products. I prefer to just purchase items at their regular price.

What type of correspondence would you prefer to keep you updated on farm happenings throughout the year?:

I'm happy with the annual newsletter and e-mail reminders to pick up my reserved items. I follow the farm facebook page, and love the updates! I would enjoy regular e-mail correspondence, such as a monthly newsletter to keep me updated.

Thank you so much for your time! Please know that every survey is carefully read and considered, in the hopes that we can improve and keep our customers happy!

Submit Your Message:

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